bajie live's Privacy Policy

1 Introduction

This privacy policy provides a detailed description of bajie live's commitment and practices regarding the collection, processing, storage, and protection of personal information belonging to users of the bajie live platform. By registering, logging in, or using any service on our platform, you are considered to have accepted the terms of this policy.

bajie live always gives the highest priority to user privacy. We believe you should have full control over your personal information and that it should be used only for the purposes it was collected for. This policy applies together with our Terms and Conditions, and in the event of any conflict, both documents must be read together.

This document has been prepared in accordance with the generally accepted digital data protection principles applicable in Bangladesh. You are encouraged to read this privacy policy carefully before using any bajie live service.

2 What Information We Collect

Various types of information are collected for registration and service delivery on the bajie live platform. This information comes from two main sources — information you provide directly, and information collected automatically through your use of the platform.

2.1 Information You Provide Directly

Information you provide during registration, verification, or when contacting us:

• Full name and date of birth
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Financial transaction details: bKash, Nagad, Rocket, or bank account number
• Username and password
• Information provided when contacting customer support

2.2 Automatically Collected Information

Information collected automatically while using the platform includes:

• IP address and browser type
• Device identity and operating system
• Activity logs and session data on the platform
• Information collected through cookies and similar tracking technologies
• Gaming history and betting activity
• Geolocation data (only to ensure legal compliance)

3 How We Use Your Information

Collected information is used for the specific purposes listed below. bajie live never uses your information outside these defined purposes.

3.1 Account Management and Service Delivery

Your information is used for account registration, identity verification, processing deposits and withdrawals, and running gaming services without interruption.

3.2 Security and Fraud Prevention

Information is analyzed to ensure account security, detect unauthorized access, and identify potential fraud or money laundering activity.

3.3 Customer Support

When you contact the bajie live support team via live chat or email, your information is used to resolve your issue as quickly as possible.

3.4 Legal Compliance

To comply with applicable laws and regulations, it may be necessary to share information with regulatory authorities. Such sharing is always limited to legal obligations.

3.5 Service Improvement

Anonymous statistics are generated by analyzing user experience in order to improve the platform's performance and service quality.

4 Data Storage and Security

bajie live applies industry-standard technical and administrative measures to protect your information. The platform uses SSL encryption, which keeps data transmission between your browser and our servers fully secure.

Your financial information — bKash, Nagad, Rocket, or bank account details — is always stored in encrypted form and is handled only through designated payment processing systems. Full payment card numbers or complete bank credentials are not stored on our servers.

Data retention periods are determined based on legal obligations and business needs. Even after an account is closed, some information may be retained for a set period as required by legal or regulatory obligations.

In accordance with our internal data access policy, only authorized staff can access specific data, and all access is logged.

5 Sharing Information with Third Parties

bajie live does not sell your personal information to third parties or share it for advertising purposes. Information may be shared in the following limited circumstances:

5.1 Service Provider Partners

Limited information is shared with trusted third-party service providers for payment processing, identity verification, and technology services. These partners are bound by contractual confidentiality obligations.

5.2 Legal Obligations

Information may be provided to authorities to comply with court orders, government directives, or applicable law. Such disclosure is always made within legal boundaries.

5.3 Game Provider Studios

Game providers such as Evolution, Pragmatic Play Live, or PG Soft may receive the minimum information necessary to operate specific games. They handle this information in accordance with their own privacy policies.

5.4 Business Transfers

If there is any change to bajie live's business structure, user information may be transferred as part of an asset transfer. You will be notified in advance in such cases.

6 Cookie Policy

The bajie live platform uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the platform's functionality.

6.1 Essential Cookies

These cookies are essential for the basic operation of the platform. They are used to maintain login sessions, perform security checks, and save your preferred language and settings. Disabling these cookies will prevent the platform from working properly.

6.2 Analytics Cookies

Anonymous statistics are collected to understand which parts of the platform are used most and how users interact with them. This information helps improve service quality.

6.3 Cookie Controls

You can limit or reject cookie storage through your browser settings. However, disabling essential cookies may cause problems when using certain features of the platform.

7 Your Rights Regarding Your Information

bajie live respects your rights in relation to your information. You have the following rights:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can request that the use of your information be limited for specific purposes.
• Right to Data Portability: You can request your information in a structured, commonly used format.
• Right to Object: You can object to the processing of your information for specific purposes.

To exercise any of the above rights, contact our support team. Setting limits on your account under Responsible Gaming is also covered by these rights.

8 Protection of Minors

All bajie live services are intended only for persons aged 21 or older. We do not knowingly collect personal information from anyone under the age of 21.

An age verification process is followed at the time of registration. If information from a person under 21 enters our system for any reason, it will be deleted as soon as we become aware of it and the associated account will be closed immediately.

If a parent or guardian suspects that their minor child has registered on our platform, they are asked to contact our customer support immediately.

9 Changes to the Privacy Policy

bajie live may update this privacy policy from time to time. Changes may arise due to changes in legal obligations, the adoption of new technology, or the expansion of services.

For significant changes, you will be notified via your registered email or through a notice on the platform. The date of each revision will be noted at the top of the document under "Last Updated".

Continued use of the platform after any changes will be considered acceptance of the revised policy. If you have any questions about the policy, please contact our support team. You can also read About Us to learn more about our platform.

10 Contact Us

If you have any questions, concerns, or information-related requests regarding this privacy policy, please contact us through the following:

• Live Chat: 24 hours a day, 7 days a week — in both Bengali and English
• Email: [email protected]

Our support team can communicate in both Bengali and English and will do their best to respond to your request as quickly as possible. You can also visit our FAQ section for answers to common questions.